Customer Experience Specialist & CX Trainer| Lynn Baker

TAP TO UNMUTE

Lynn Baker is a Certified Customer Experience Specialist (CXS)(CX University) Accredited Customer Experience Practitioner ACXP and Customer Journey Mapping facilitator. Event Management Specialist & Executive Presence consultant.

Customer Experience Strategy Design
Customer centric culture
Experience design
Measurements, metrics & ROI in customer experience
Customer insights and understanding
Customer journey mapping facilitator
Employee engagement training
Luxury brand mystery shopping including extensive reports
Interactive employee experience training games
International Keynote Speaker on Customer Experience
Customer Journey Mapping facilitator
Designer The Customer Journey Game employee engagement process
Mystery Shopping for high end brands

LYNN BAKER RESUME

During her varied business career, Lynn has worked for large corporates both locally and internationally, with a specific focus on Sales, Marketing and Customer Service.

In 2006, she attended a Disney Quality Service course at Disneyland in Florida and implemented many of their Customer Service philosophies at Montecasino Corporate Events, which she ran for 10 years. In May 2018, Lynn attended the Disney Customer Experience Summit at Disneyland in the USA and incorporates many of her learnings from there into her keynote speeches.

In 2010 Lynn completed a course with World Class Speakers in the USA, where she qualified as the only ‘Certified World Class Speaking Coach’ in Africa.

Lynn now combines her passion of Public Speaking and Customer Service by delivering fast paced and fascinating presentations on the captivating subject of Customer Experience.