150335692444037
 

TAP TO UNMUTE

IMG_20160521_230849.jpg

Lynn Baker is a Certified Customer Experience Specialist (CXS)(CX University) Accredited Customer Experience Practitioner ACXP and Customer Journey Mapping facilitator.  Event Management Specialist & Executive Presence consultant.

  • Customer Experience Strategy Design

  • Customer centric culture

  • Experience design

  • Measurements, metrics & ROI in customer experience

  • Customer insights and understanding

  • Customer journey mapping facilitator

  • Employee engagement training

  • Luxury brand mystery shopping including extensive reports

  • Interactive employee experience training games

  • International Keynote Speaker on Customer Experience 

  • Customer Journey Mapping facilitator

  • Designer The Customer Journey Game employee engagement process

  • Mystery Shopping for high end brands

GCXA21 logo Judge.png

During her varied business career, Lynn has worked for large corporates both locally and internationally, with a specific focus on Sales, Marketing and Customer Service.

 

In 2006, she attended a Disney Quality Service course at Disneyland in Florida and implemented many of their Customer Service philosophies at Montecasino Corporate Events, which she ran for 10 years. In May 2018, Lynn attended the Disney Customer Experience Summit at Disneyland in the USA and incorporates many of her learnings from there into her keynote speeches.

 

In 2010 Lynn completed a course with World Class Speakers in the USA, where she qualified as the only ‘Certified World Class Speaking Coach’ in Africa.

 

Lynn now combines her passion of Public Speaking and Customer Service by delivering fast paced and fascinating presentations on the captivating subject of Customer Experience. 

  • Professional Speaker - Customer Experience Trends & Insights

  • The Customer Journey Game Designer & Facilitator

  • Certified World Class Speaking Coach

  • Executive Presence Consultant

  • Author - 'Speaking of Speaking'

GULF 
CX AWARDS
JUDGE

DUBAI 2019 / 2021

iCXA20 Lynn Baker.png

INTERNATIONAL

CX AWARDS

JUDGE 2020

iCXA20 Judge logo.png

ACCOLADES

GCXA21 Lynn Baker
iCXA20 Chair Lynn Baker
Lynn Baker
Lynn BakerGulf-Customer-Experience-Awards-Ceremony
Lynn Baker CX Speaker
Lynn Baker CX Keynote Altron
iCXA20 Lynn Baker Judge
Lynn Baker Board Member CXSA jpg
UKBA21 Lynn Baker

GALLERY

Customer Experience Keynote
Customer Experience Keynote
press to zoom
ThinkSales Convention Keynote
ThinkSales Convention Keynote
press to zoom
Premier League Speakers Africa
Premier League Speakers Africa
press to zoom
Leading with Experiences article
Leading with Experiences article
press to zoom
Lynn Baker on Public Speaking
Lynn Baker on Public Speaking
press to zoom
Programme Director Exec Speaker Prog
Programme Director Exec Speaker Prog
press to zoom
Customer Experience Specialist CXS
Customer Experience Specialist CXS
press to zoom
Certified Speaker Coach
Certified Speaker Coach
press to zoom
Mix FM Radio Interview
Mix FM Radio Interview
press to zoom
Disney Quality Service Course
Disney Quality Service Course
press to zoom
Head - USB Speaker Academy
Head - USB Speaker Academy
press to zoom
Attended Disney CX Summit 2018
Attended Disney CX Summit 2018
press to zoom
Designer Customer Journey Game
Designer Customer Journey Game
press to zoom
The Customer Journey Game
The Customer Journey Game
press to zoom
Customer Experience Specialist CXS
Customer Experience Specialist CXS
press to zoom

LET'S

CONNECT

If you would like to more about the Customer Experience training , please connect via the contact form, email or mobile # +971 58 550 1441