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Lynn Baker is a Certified Customer Experience Specialist (CXS)(CX University) Accredited Customer Experience Practitioner ACXP and Customer Journey Mapping facilitator.  Event Management Specialist & Executive Presence consultant.

  • Customer Experience Strategy Design

  • Customer centric culture

  • Experience design

  • Measurements, metrics & ROI in customer experience

  • Customer insights and understanding

  • Customer journey mapping facilitator

  • Employee engagement training

  • Luxury brand mystery shopping including extensive reports

  • Interactive employee experience training games

  • International Keynote Speaker on Customer Experience 

  • Customer Journey Mapping facilitator

  • Designer The Customer Journey Game employee engagement process

  • Mystery Shopping for high end brands

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During her varied business career, Lynn has worked for large corporates both locally and internationally, with a specific focus on Sales, Marketing and Customer Service.


In 2006, she attended a Disney Quality Service course at Disneyland in Florida and implemented many of their Customer Service philosophies at Montecasino Corporate Events, which she ran for 10 years. In May 2018, Lynn attended the Disney Customer Experience Summit at Disneyland in the USA and incorporates many of her learnings from there into her keynote speeches.


In 2010 Lynn completed a course with World Class Speakers in the USA, where she qualified as the only ‘Certified World Class Speaking Coach’ in Africa.


Lynn now combines her passion of Public Speaking and Customer Service by delivering fast paced and fascinating presentations on the captivating subject of Customer Experience. 

  • Professional Speaker - Customer Experience Trends & Insights

  • The Customer Journey Game Designer & Facilitator

  • Certified World Class Speaking Coach

  • Executive Presence Consultant

  • Author - 'Speaking of Speaking'


DUBAI 2019 / 2021

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JUDGE 2020

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If you would like to more about the Customer Experience training , please connect via the contact form, email or mobile # +971 58 550 1441

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