INTRODUCING
South africA
CX AWARDS™
Exciting news! Introducing the launch of the South Africa Customer Experience Awards, in proud partnership with the International Customer Experience Awards.
The South Africa Customer Experience Awards™ will honor organizations that have invested and surpassed expectations, delivering outstanding service and experiences to their customers.
Explore the pinnacle of customer experience excellence through the International Customer Experience Awards® by Awards International UK. Celebrating global companies dedicated to enhancing CX practices and operational innovation.
The Customer Journey Game is an interactive, engaging and informative business board game designed to foster employee engagement and cultivate a customer-centric culture within your organization.
By simulating the various stages of a customer journey and the many touch points encountered along the way, this interactive game seeks to deepen employee understanding of the end-to-end customer experience.
Encourage employees to walk in the shoes of their customer!
Customer Journey Mapping immerses employees in the end-to-end customer journey, allowing them the opportunity to identify touch-points and pain points that influence buyer behavior and make recommendations for improvements.
Journey Mapping workshops are followed by the creation of an online CX Improvement Planner, which allocates improvement tasks to owners, tracks task status and allows CX management a high level overview of the project status.
