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SOUTH AFRICA CUSTOMER EXPERIENCE AWARDS

ABOUT

CUSTOMER

EXPERIENCE

AWARDS®

International Customer Experience Awards® by Awards International UK recognise companies around the globe for their dedication to advancing CX practices and innovation in their operations.

We are proud to announce the launch of the South Africa Customer Experience Awards, an accredited partner of the International Customer Experience Awards

The South Africa Customer Experience Awards is the pinnacle of recognition, celebrating organizations that go above and beyond in delivering unparalleled service and satisfaction.

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AWARD
 
BENEFITS

Step into the spotlight alongside renowned institutions that have revolutionized their customer experience and garnered worldwide recognition.

 

Grab this golden opportunity to stand out among industry leaders at the prestigious South Africa Customer Experience Awards — a platform where exceptional achievements are honored and top-notch performance is recognised and rewarded.

Take your brand to new heights, motivate your team, and impress your clientele in unprecedented ways by being part of the inaugural South Africa Customer Experience Awards.

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Receiving a Trophy

WHY 
PARTICIPATE

  • Global Recognition: Stand out on the international stage with recognition for your exceptional customer experience.

  • Boost Your Brand: Earn the ultimate accolade that sets you apart from competitors and solidifies your position as a leader in your industry.

  • Customer Trust: Show your customers that their satisfaction is your top priority, building trust and loyalty that lasts a lifetime.

  • Inspire Your Team: Motivate your team to strive for excellence and continuously innovate to meet and exceed customer expectations.

  • Networking Opportunities: Connect with industry leaders, experts, and like-minded professionals, opening doors to new collaborations and partnerships.

Online Convention
Online Convention

SCORING 

OF ENTRIES

 

STAGE 1

The first stage of the entry process comprises a writtren submission, which amounts to 50% of the final score. Written submissions have a maximum word count of 2000 

STAGE 2

The second stage, which amounts to the other 50% of the final score, takes place during the live-online finals presentations day on October 23rd. Finalists are allocated 30-minute presentation slots for each of their shortlisted entries, 15 minutes of which they have for the presentation of their entry, followed by a 15-minute Q&A session, during which judges ask finalists to further clarify some points from their presentation or provide additional input into their initiative. 

Online Convention

WHO

CAN ENTER?

All organisations, regardless of size or industry, that prioritize customer satisfaction are cordially invited to participate in the SACXA™.

 

Excellence knows no bounds, and this event welcomes everyone who values their customers.


All our judges are independent business professionals of the highest calibre, with an excellent track record in their 􀀁elds and industries. The judges are committed to impartial and objective assessment of all finalists' initiatives, which helps us ensure fairness and transparency and keep the scoring process fair and objective.

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Awards Categories

CX
CLASSICS

Customers at the Heart of Everything™ Customer-Centric Culture

Best CX Strategy

Best Measurement in CX

Best Use of Customer Insight & Feedback

Best Customer Service Strategy

CX
SPOTLIGHT

Best Innovation in CX

Best Digital CX
Best Digital Transformation Best BPO Partnership

Best Contact Center Best B2B CX

CX
SPOTLIGHT

Best Employee Experience Strategy Best Employee-Driven CX

CX PROFESSIONALS

CX Team of the YearCX Leader of the Year

JOIN us
AS a
judge

Joining the panel of judges for the South Africa Customer Experience Awards is not just an opportunity—it's an investment in your expertise, a catalyst for enhancing your professional profile, and an invitation to connect with the foremost thought leaders in customer experience.  SACXA Judges experience exclusive benefits reserved for seasoned professionals in customer experience:

  • Evaluate the written entries of CX finalists firsthand

  • Participate in judging the finalist presentations online

  • Gain valuable insights from pioneering CX business endeavors

  • Forge meaningful connections within the CX community

  • Elevate your reputation and professional standing

  • Gain access to The Judge Club™ membership

  • Showcase your expertise on SACXA social media platforms

  • Enjoy complimentary attendance at the South Africa CX Awards Ceremony as part of the Judge package

LEARN MORE

ENTER THE AWARDS

Elevate your brand to unprecedented heights, instilling inspiration within your team and enchanting your customers like never before.

 

Take the first step today and bask in the acknowledgment of your unwavering dedication to delivering exceptional customer experiences, celebrated on a global stage.

 

Seize this opportunity to leave an indelible mark in the world of business.  Enter the South Africa Customer Experience Awards today.

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Thanks for submitting!

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CONTACT US

Contact # +27 67 499 0804   /  Email   support@sacxa.co.za

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