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CUSTOMER EXPERIENCE SPECIALIST (CXS) (CX UNIVERSITY)

LYNN BAKER – Managing Director of The Customer Experience Company (SA) is a certified Customer Experience Specialist (CXS) (CX University) a recognised speaker, trainer and facilitator on Customer Experience and Founding Member of the Board of Directors of CXSA (Customer Experience South Africa).

Lynn consults with a wide range of clients on CX Strategy Design and customer centric culture implementation.

Qualifications & Experience include:-

  • Disney Quality Service course in Disney World, Florida 2006

  • CX Masterclass in Dubai in 2016

  • Customer Journey Mapping Facilitator

  • Disney Customer Experience Summit Disney World California 2018

  • Judge CX International Awards in Amsterdam in November 2018

  • Judge Gulf International Awards in Dubai in January 2019

  • ‘Certified Customer Experience Specialist’ from CX University Feb 2019- (***first in South Africa)

  • Professional Speaker - Customer Experience Trends & Insights

  • The Customer Journey Game Designer & Facilitator

  • Certified World Class Speaking Coach

  • Executive Presence Consultant

  • Author - 'Speaking of Speaking'

 

During her varied business career, Lynn has worked for large corporates both locally and internationally, with a specific focus on Sales, Marketing and Customer Service.

 

In 2006, she attended a Disney Quality Service course at Disneyland in Florida and implemented many of their Customer Service philosophies at Montecasino Corporate Events, which she ran for 10 years. In May 2018, Lynn attended the Disney Customer Experience Summit at Disneyland in the USA and incorporates many of her learnings from there into her keynote speeches.

 

In 2010 Lynn completed a course with World Class Speakers in the USA, where she qualified as the only ‘Certified World Class Speaking Coach’ in Africa.

 

Lynn now combines her passion of Public Speaking and Customer Service by delivering fast paced and fascinating presentations on the captivating subject of Customer Experience.

INTERNATIONAL

CX AWARDS

JUDGE

AMSTERDAM 2018 / DUBAI 2019

iCXA20 Lynn Baker.png

INTERNATIONAL

CX AWARDS

JUDGE 2020

ACCOLADES

GALLERY

Customer Experience Keynote
ThinkSales Convention Keynote
Premier League Speakers Africa
Leading with Experiences article
Lynn Baker on Public Speaking
Programme Director Exec Speaker Prog
Customer Experience Specialist CXS
Certified Speaker Coach
Mix FM Radio Interview
Disney Quality Service Course
Head - USB Speaker Academy
Attended Disney CX Summit 2018
Designer Customer Journey Game
The Customer Journey Game
Customer Experience Specialist CXS
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LET'S

CONNECT

If you would like to more about the Customer Experience training , please connect via the contact form, email or mobile # +27 82 457 5752

EXECUTIVE PRESENCE PTY LTD t/a CUSTOMER EXPERIENCE COMPANY   

CONTACT #  LYNN BAKER -  +27 82 457 5752   EMAIL :  lynn@cx-company.com

Sandton, Johannesburg, Gauteng, South Africa