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INTRODUCINGLYNN BAKER

GCXA21 Lynn Baker
iCXA20 Chair Lynn Baker
Lynn Baker
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Lynn Baker CX Speaker
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UKBA21 Lynn Baker

CUSTOMER
EXPERIENCE

SPECIALIST (CXS)

LYNN BAKER – Managing Director of The Customer Experience Company (Dubai & SA) is a certified Customer Experience Specialist (CXS) (CX University) a recognised speaker, trainer and facilitator on Customer Experience and Founding Member of the Board of Directors of CXSA (Customer Experience South Africa).

Lynn consults with a wide range of clients on CX Strategy Design, customer centric culture implementation and employee engagement training.

Qualifications & Experience include:-

  • Disney Quality Service course in Disney World, Florida 

  • CX Masterclass Dubai 

  • Customer Journey Mapping Facilitator

  • Disney Customer Experience Summit Disney World California 2018

  • Judge CX International Awards in Amsterdam in November 2018 - 2022

  • Judge Gulf International Awards in Dubai in January 2019 - 2021

  • ‘Certified Customer Experience Specialist’ CX University

  • Professional Speaker - Customer Experience Trends & Insights

  • The Customer Journey Game Designer & Facilitator

  • Certified World Class Speaking Coach

  • Executive Presence Consultant

  • Author - 'Speaking of Speaking'

 

During her varied business career, Lynn has worked for large corporates, with a specific focus on Sales, Marketing and Customer Experience.

 

In 2006, she attended a Disney Quality Service course at Disneyland in Florida and implemented many of their Customer Service philosophies at Montecasino Corporate Events, which she ran for 10 years. In May 2018, Lynn attended the Disney Customer Experience Summit at Disneyland in the USA and incorporates many of her learnings from there into her keynote speeches.

 

In 2010 Lynn completed a course with World Class Speakers in the USA, where she qualified as the only ‘Certified World Class Speaking Coach’ in Africa.

 

Lynn now combines her passion of Public Speaking and Customer Service by delivering fast paced and fascinating presentations on the captivating subject of Customer Experience.

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GULF
CX AWARDS

DUBAI
JUDGE

DUBAI 2019 / 2021 / 2022

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INTERNATIONAL
CX AWARDS
JUDGE
2020 / 2021

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Contract

LYNN BAKER
VIDEO
RESUME

GALLERY

Customer Experience Keynote
Customer Experience Keynote
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ThinkSales Convention Keynote
ThinkSales Convention Keynote
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Premier League Speakers Africa
Premier League Speakers Africa
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Leading with Experiences article
Leading with Experiences article
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Lynn Baker on Public Speaking
Lynn Baker on Public Speaking
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Programme Director Exec Speaker Prog
Programme Director Exec Speaker Prog
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Customer Experience Specialist CXS
Customer Experience Specialist CXS
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Certified Speaker Coach
Certified Speaker Coach
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Mix FM Radio Interview
Mix FM Radio Interview
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Disney Quality Service Course
Disney Quality Service Course
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Head - USB Speaker Academy
Head - USB Speaker Academy
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Attended Disney CX Summit 2018
Attended Disney CX Summit 2018
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Designer Customer Journey Game
Designer Customer Journey Game
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The Customer Journey Game
The Customer Journey Game
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Customer Experience Specialist CXS
Customer Experience Specialist CXS
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LET'S

CONNECT

For more about Customer Experience training , please connect via email or mobile
Dubai +971 58 550 1441
South Africa +27824575752