
CUSTOMER
JOURNEY
MAPPING
Customer Journey Mapping is the process of simulating a customer journey to establish the key touch points and pain points in the current customer journey. These interactive workshops allow participants to get out of head space of being a supplier and into the head space of being a customer and allows them the opportunity to identify critical touch points, as well as pain points during a customer experience and make recommendations for improvements.
CUSTOMER
JOURNEY
MAPPING
FACILITATED
IN-PERSON
SESSION
Book an interactive, in person facilitated 4 hour Customer Journey Mapping session for up to 30 participants in 3 teams.
This package includes 3 x hours in-person facilitation by a certified Customer Experience Specialist in the Johannesburg area, plus the PURCHASE of 3 x A0 size laminated Customer Journey Map kits, including 3 x Persona Storyboards, 3 x Empathy Maps, sticky notes, white board markers and emoticon stickers to the value of R3995.00 which accommodate up to 30 participants in 3 teams.
Please click the link below and email us with your preferred training dates and we'll do our best to accommodate your request.
CUSTOMER
JOURNEY GAME
+
JOURNEY MAPPING
IN-PERSON
SESSION
The session starts with a keynote speech on the difference between customer service and customer experience, followed by the interactive Customer Game and then a Customer Journey Mapping workshop where we'll identify key touch points, pain points and areas of improvement.
These sessions are run either over half a day (4 hours) or a full day (8 hours) and are facilitated by a certified Customer Experience Specialist. This package includes the hire of 3 x Customer Journey Games and the PURCHASE of 3 x A0 size laminated Customer Journey Map kits, including 3 x Persona Storyboards, 3 x Empathy Maps, sticky notes, white board markers and emoticon stickers to the value of R4995.00 accommodating up to 30 participants in 3 teams.
Please click the link below and email us with your preferred training dates and we'll do our best to accommodate your request.
CX DIY
BUY
CUSTOMER
JOURNEY
MAPPING
KITS ONLINE
Go CX DIY and buy The Customer Journey Map kit and facilitate your own session. Two journey mapping kits available 1. Current Customer Journey Map 2. Current & Future Customer Journey Map
This package includes the PURCHASE of 1 x Customer Journey Mapping kit containing 1 x A0 size (1189mm x 841mm) laminated, generic Customer Journey Maps, 1 x Customer Persona Storyboards, 1 x A4 Customer Empathy Maps, sticky notes, whiteboard markers and Prestick.
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Price excludes VAT @15%
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Price excludes a R150 delivery fee.
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Estimated delivery time 7 - 10 days, subject to availability

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