IGNITE A
​CUSTOMER-CENTRIC
CULTURE THAT INSPIRES & EMPOWERS
ABOUT
CX ACADEMY
The Customer Experience Academy South Africa** isn’t your typical training company—it’s a powerful collaboration of CX experts and industry leaders coming together to do training differently.
We offer innovative, hands-on programs designed for the ever-evolving experience ecosystem.
We don’t just train—we ignite engagement. No stale presentations here—our sessions spark interaction, fuel creativity, and immerse employees in dynamic experiences. Our mission is simple: shift mindsets, transform behaviors, and drive lasting change through experiential learning that sticks.
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MYSTERY
SHOPPING
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EXPERIENTIAL
learning
Kick off your customer-centric training with something completely different!
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The Customer Journey Game isn’t just a game—it’s an immersive experience that brings the customer journey to life! This dynamic tool empowers teams to step into their customers' shoes, identify pain points, and discover new ways to deliver exceptional experiences. Say goodbye to traditional training and hello to a hands-on journey where every move sparks fresh insights, shifts mindsets, and drives real change. Revolutionize your approach to customer experience—one game at a time!
CUSTOMER JOURNEY
MAPPING
Interactive customer journey mapping workshops are powerful tools that drive employee engagement and foster collaboration. By involving participants, these workshops help teams step into the customer’s shoes, identifying pain points and uncovering insights into the journey. Beyond problem-spotting, they allow employees to share ideas, propose solutions, and directly contribute to improving the experience. This hands-on approach deepens understanding and empowers teams to own the customer journey, driving meaningful change and elevating satisfaction.
FRONTLINETRAINING
At The Customer Experience Academy, we understand that time and transport can be challenging for many employees. That’s why we bring frontline staff training directly to you. Our expert trainers and facilitators are dispatched nationwide to deliver on-site, interactive training that truly makes a difference, ensuring your team receives impactful learning wherever they are.
TRAINING
SUSTAINABILITY
At the Customer Experience Academy, we understand that traditional training methods often fall short in sustainability. That’s why we’ve developed innovative strategies to ensure continuous employee engagement in delivering exceptional customer experiences. After each engagement, we implement follow-up communication programs that send inspirational messages directly to employees’ devices, reinforcing key training concepts, encouraging the fulfillment of brand promises, and recognizing customer service champions. With us, learning doesn’t stop—it evolves and inspires, driving lasting impact in your team’s performance.
aboutus
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