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CX CONSULTING
The CX consulting division of The Customer Experience Company unites seasoned professionals to provide strategic guidance. We help clients shift from traditional profit-focused models to customer-centric approaches, driving sustainable growth. Understanding the customer journey, we identify crucial touchpoints and analyze how all business aspects contribute to a positive experience. By optimizing touchpoints, we aim to boost acquisition, retention, and loyalty.
connecting the dots of
customer experience
The CX-Company offers advice at C-Suite level on the design and development of comprehensive CX Strategies that align with corporate goals and objectives.
Once senior management have decided on a clear CX strategy, the CX-Company work with heads of department and key stakeholders to run Customer Journey Mapping workshops that identify gaps in the current customer journey and improvements that need to made to deliver the ideal customer experience.
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After the customer journey mapping sessions have identified key areas of improvement, the CX-Company creates and monitors an online task allocation system, to ensure that relevant goals and objectives are achieved timeously to support the improved experience.
CX CONSULTING
SERVICES
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Customer Experience Consulting to Exco
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Customer Experience Maturity Assessment
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Advice on CX VoC metrics, measurements and outcomes
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Customer Journey Mapping (interactive workshops)
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Customer Experience Training
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Experiential Learning - The Customer Journey Game​
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Specialised customer service training for frontline staff (waiters, front of house, petrol attendants, etc)
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