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The Customer Experience Company aims to provide a multitude of services to clients looking to shift from legacy business models focused purely on revenue and profit metrics, to one that deliberately places the customer and employees at the center of the business to drive sustained growth and profitability.
Customer Experience is about understanding the many interactions a customer has on a journey to purchase. It is about identifying key touch points that influence buying decisions and deliberately scrutinizing how all resources, including people, processes and technology are aligned to support a positive and frictionless customer experience.
Only once we understand how touch points influence customer behavior, can we attempt to optimize them, in order to drive increase customer acquisition, improve customer retention and gain customer loyalty.
connecting the dots of
customer experience
The CX-Company offers advice at C-Suite level on the design and development of comprehensive CX Strategies that align with corporate goals and objectives.
Once senior management have decided on a clear CX strategy, the CX-Company work with heads of department and key stakeholders to run Customer Journey Mapping workshops that identify gaps in the current customer journey and improvements that need to made to deliver the ideal customer experience.
After the customer journey mapping sessions have identified key areas of improvement, the CX-Company creates and monitors an online task allocation system, to ensure that relevant goals and objectives are achieved timeously to support the improved experience.
CX CONSULTING
SERVICES
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Customer Experience Consulting to Exco
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Customer Experience Maturity Assessment
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Customer Experience Strategy Design (interactive leadership sessions)
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Customer Journey Mapping (interactive workshops)
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Customer Experience strategic roll-out management & monitoring
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Customer Experience Interactive Games
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The CX Strategy Game for Leadership groups
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The Customer Journey Game for Management, Sales, Supervisors
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The Customer Service Game for front line staff - restaurants,
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Customer Service Training