Customer experience is the key driver of competitive differentiation for  businesses around the world and yet, many still struggle with what constitutes a great customer experience and how to implement it.

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The concept of customer experience is simple, but the implementation can be challenging if the process is not clearly defined. Customer Experience doesn’t just happen, it must be designed!

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Lynn Baker a Certified Customer Experience Specialist guides businesses both large and small on Customer Experience Strategic Design and implementation, including:-

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