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CUSTOMER EXPERIENCE

 KEYNOTES 

Lynn Baker CX Speaker

CUSTOMER

EXPERIENCE

SPEAKER

SPEAKER

SHOWREEL

CX KEYNOTE

SPEECH

OPENING

VIDEO

PORTFOLIO OF

CUSTOMER EXPERIENCE

KEYNOTES

SPEECHES FOR CONFERENCES, TRAINING SESSIONS & CORPORATE EVENTS

01

 

KEYNOTE SPEECH

(1 x hour)

CUSTOMER EXPERIENCE

'MOMENTS OF MAGIC'

What's the difference between service and experience?.

How are the best companies in the world using experience to drive sales, reduce churn and increase loyalty.

Designed to motivate and inspire audiences to consider their role in driving an exceptional

customer experience

AUDIENCE LEVEL :  SALES, FRONT-LINE STAFF, BACK OFFICE EMPLOYEES, MANAGEMENT, LEADERSHIP

02

 

KEYNOTE SPEECH

(1 x hour)

CUSTOMER EXPERIENCE

BY DESIGN !

What's the difference between service and experience?.

How are the best companies in the world using experience to drive sales, reduce churn and increase loyalty. Where do businesses start to implement a customer-focused strategy. Learn the 7 Phases Model of Customer Experience Strategy Design

AUDIENCE LEVEL :  MANAGEMENT, LEADERSHIP & C-SUITE

03

 

KEYNOTE SPEECH

(1 x hour)

CUSTOMER EXPERIENCE & EMPLOYEE ENGAGEMENT

MIND THE GAP!

What's the difference between service and experience?.

How are the best companies in the world using experience to drive sales, reduce churn and increase loyalty.  Employee Engagement is a critical factor in driving a successful customer experience strategy.  Learn how other companies are designing and implementing Employee Experience strategies.

AUDIENCE LEVEL :  MANAGEMENT, LEADERSHIP & C-SUITE

04

KEYNOTE SPEECH

(1 x hour)

EXECUTIVE PRESENCE

'BEYOND MANAGING TO LEADERSHIP'

Executive Presence refers to those people who walk into a room and everyone turns to look at them, when they speak people listen and when they lead, others follow.  They command authority – exude energy that is magnetic and possess charisma that is captivating!  Their appearance is impeccable; they present themselves with confident composure, perfect poise and a charm that naturally attracts attention. So what is Executive Presence? - Is it a new business school buzzword or is there some substance to this illusive concept - and how can we get it?

AUDIENCE LEVEL :  MANAGEMENT, LEADERSHIP & C-SUITE

YOUR OPTIONS

FOR CX

KEYNOTE SPEECHES

BOOK A VIRTUAL

KEYNOTE SPEECH

R20,000 + Vat
60 minutes virtual keynote speech

We understand that times have changed, so we have adapted our offerings to suit our clients needs.  Book an interactive 60 minutes Customer Experience 'Moments of Magic' keynote with the Speaker online and staff in the training room, to shift the thinking of employees from merely delivering service to driving customer experience.   

Lynn Baker is a recognised international speaker on Customer Experience, who delivers fast paced and fascinating one hour keynote speeches for conferences, events and training sessions.

Using examples of how highly successful companies such as Amazon, Starbucks, and Disney, Lynn illustrates what these companies are doing to create an enhanced and frictionless customer experience to drive competitive advantage.

Audience members leave with a clear understanding of the difference between delivering customer service and driving customer experience.  The keynote clearly illustrates that customer experience is a team game and that only with the commitment of every person in a business, can every touch point in a customer journey meet the expectations of today's tech savvy and sophisticated customers.

BOOK an

IN-PERSON

KEYNOTE SPEECH

R30,000 + Vat
60 minutes virtual keynote speech

 Lynn Baker is happy to deliver a 60 minute Customer Experience 'Moments of Magic' keynote in person, as long as all current health policies and procedures are followed.

Lynn Baker is a recognised international speaker on Customer Experience, who delivers fast paced and fascinating one hour keynote speeches for conferences, events and training sessions.

Using examples of how highly successful companies such as Amazon, Starbucks, and Disney, Lynn illustrates what these companies are doing to create an enhanced and frictionless customer experience to drive competitive advantage.

Audience members leave with a clear understanding of the difference between delivering customer service and driving customer experience.  The keynote clearly illustrates that customer experience is a team game and that only with the commitment of every person in a business, can every touch point in a customer journey meet the expectations of today's tech savvy and sophisticated customers.

BLENDED

KEYNOTE SPEECH

+

 CUSTOMER JOURNEY GAME

R40,000 + Vat
2 - 3 hours for up to 96 delegates
in 12 x teams of 8 per team

The 'blended learning' option allows for the facilitator to be online and participants to be in a conference or training room.​  This package allows for a 60 minute keynote entitled 'Moments of Magic' followed by the o 90 minute interactive 'Customer Journey Game' played by participants in a conference or training room. To find out more about the Customer Interactive Game series please click button below

 

Lynn Baker is a recognised international speaker on Customer Experience, who delivers fast paced and fascinating one hour keynote speeches for conferences, events and training sessions.  Using examples of how highly successful companies such as Amazon, Starbucks, and Disney, Lynn illustrates what these companies are doing to create an enhanced and frictionless customer experience to drive competitive advantage.

Audience members leave with a clear understanding of the difference between delivering customer service and driving customer experience.  The keynote clearly illustrates that customer experience is a team game and that only with the commitment of every person in a business, can every touch point in a customer journey meet the expectations of today's tech savvy and sophisticated customers.

LET'S

CONNECT

If you would like to more about the Customer Experience training , please connect via the contact form, email or mobile # +27 82 457 5752

EXECUTIVE PRESENCE PTY LTD t/a CUSTOMER EXPERIENCE COMPANY   

CONTACT #  LYNN BAKER -  +27 82 457 5752   EMAIL :  lynn@cx-company.com

Sandton, Johannesburg, Gauteng, South Africa