CUSTOMER EXPERIENCE
KEYNOTES
Lynn Baker Speaker Show reel
SPEAKER
SHOWREEL
CX KEYNOTE
SPEECH
OPENING
VIDEO
PORTFOLIO OF
CUSTOMER EXPERIENCE
KEYNOTES
SPEECHES FOR CONFERENCES, TRAINING SESSIONS & CORPORATE EVENTS
01
KEYNOTE SPEECH
(1 x hour)
CUSTOMER EXPERIENCE
'MOMENTS OF MAGIC'
What's the difference between service and experience?.
How are the best companies in the world using experience to drive sales, reduce churn and increase loyalty.
Designed to motivate and inspire audiences to consider their role in driving an exceptional
customer experience
AUDIENCE LEVEL : SALES, FRONT-LINE STAFF, BACK OFFICE EMPLOYEES, MANAGEMENT, LEADERSHIP
02
KEYNOTE SPEECH
(1 x hour)
CUSTOMER EXPERIENCE
BY DESIGN !
What's the difference between service and experience?.
How are the best companies in the world using experience to drive sales, reduce churn and increase loyalty. Where do businesses start to implement a customer-focused strategy. Learn the 7 Phases Model of Customer Experience Strategy Design
AUDIENCE LEVEL : MANAGEMENT, LEADERSHIP & C-SUITE
03
KEYNOTE SPEECH
(1 x hour)
CUSTOMER EXPERIENCE & EMPLOYEE ENGAGEMENT
MIND THE GAP!
What's the difference between service and experience?.
How are the best companies in the world using experience to drive sales, reduce churn and increase loyalty. Employee Engagement is a critical factor in driving a successful customer experience strategy. Learn how other companies are designing and implementing Employee Experience strategies.
AUDIENCE LEVEL : MANAGEMENT, LEADERSHIP & C-SUITE
04
KEYNOTE SPEECH
(1 x hour)
EXECUTIVE PRESENCE
'BEYOND MANAGING TO LEADERSHIP'
Executive Presence refers to those people who walk into a room and everyone turns to look at them, when they speak people listen and when they lead, others follow. They command authority – exude energy that is magnetic and possess charisma that is captivating! Their appearance is impeccable; they present themselves with confident composure, perfect poise and a charm that naturally attracts attention. So what is Executive Presence? - Is it a new business school buzzword or is there some substance to this illusive concept - and how can we get it?
AUDIENCE LEVEL : MANAGEMENT, LEADERSHIP & C-SUITE
We understand that times have changed, so we have adapted our offerings to suit our clients needs. Book an interactive 60 minutes Customer Experience 'Moments of Magic' keynote with the Speaker online and staff in the training room, to shift the thinking of employees from merely delivering service to driving customer experience.
Lynn Baker is a recognised international speaker on Customer Experience, who delivers fast paced and fascinating one hour keynote speeches for conferences, events and training sessions.
Using examples of how highly successful companies such as Amazon, Starbucks, and Disney, Lynn illustrates what these companies are doing to create an enhanced and frictionless customer experience to drive competitive advantage.
Audience members leave with a clear understanding of the difference between delivering customer service and driving customer experience. The keynote clearly illustrates that customer experience is a team game and that only with the commitment of every person in a business, can every touch point in a customer journey meet the expectations of today's tech savvy and sophisticated customers.
Lynn Baker is happy to deliver a 60 minute Customer Experience 'Moments of Magic' keynote in person, as long as all current health policies and procedures are followed.
Lynn Baker is a recognised international speaker on Customer Experience, who delivers fast paced and fascinating one hour keynote speeches for conferences, events and training sessions.
Using examples of how highly successful companies such as Amazon, Starbucks, and Disney, Lynn illustrates what these companies are doing to create an enhanced and frictionless customer experience to drive competitive advantage.
Audience members leave with a clear understanding of the difference between delivering customer service and driving customer experience. The keynote clearly illustrates that customer experience is a team game and that only with the commitment of every person in a business, can every touch point in a customer journey meet the expectations of today's tech savvy and sophisticated customers.