1 x CX Leadership linen game board, 8 x player pieces, 1 x dice,1 x set Happy Customer Cards, 1 x set of Unhappy Customer Cards, I x set of Task cards - sufficient for up to 8 x players for 1 x hour game.
Buy the CX Leadership Game in a Box and facilitate as many sessions as you please. Game time 60 mins + 30 mins feedback session.
The CX Leadership Game is an interactive business board game, designed to shift the thinking of leadership from focusing primarily on the point of purchase and expand their view to all the touch points where a customer engages with the business. To win the hearts and minds of customers, it’s critical that every employee understands the entire customer journey and considers where they can better influence the experience. The Customer Journey Game is designed around the 6 stages of a customer journey from Customer Awareness, Consideration, Purchase, Use, Loyalty and finally Returning. It is important, that employees understand that the customer path to purchase starts long before they buy; and their experience lasts long after the buy. If we want customers to return, we need to deliver a smooth and consistent experience from every part of the company.Designed to simulate an end-to-end customer journey, this is as close as employees will get to understanding the customer experience, whilst at the same time allowing them the opportunity to identify areas of improvement. This is important, because according to research, involving employees in an interactive and immersive experience, greatly increases employee engagement.
Excludes delivery charges in South Africa, delivery charges estimated on check-out