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HOSPITALITY / HOTELS Guest Journey Map Kits

DRIVE EMPLOYEE ENGAGEMENT

GET EVERYONE IMMERSED IN A GUEST JOURNEY MAPPING INTERACTIVE INTERVENTION


Customer Journey Mapping is the process of simulating a customer journey to establish the key touch points and pain points in the current customer journey. These interactive workshops allow participants to get out of head space of being a supplier and into the head space of being a customer and allows them the opportunity to identify critical touch points, as well as pain points during a customer experience and make recommendations for improvements. This Journey Mapping kit has been specifically designed with a hotel guest journey in mind.
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EXECUTIVE PRESENCE PTY LTD t/a CUSTOMER EXPERIENCE COMPANY   

CONTACT #  LYNN BAKER -  +27 82 457 5752   EMAIL :  lynn@cx-company.com

Sandton, Johannesburg, Gauteng, South Africa