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HOSPITALITY / HOTELS Guest Journey Map Kits

DRIVE EMPLOYEE ENGAGEMENT

GET EVERYONE IMMERSED IN A GUEST JOURNEY MAPPING INTERACTIVE INTERVENTION

Customer Journey Mapping is the process of simulating a customer journey to establish the key touch points and pain points in the current customer journey. These interactive workshops allow participants to get out of head space of being a supplier and into the head space of being a customer and allows them the opportunity to identify critical touch points, as well as pain points during a customer experience and make recommendations for improvements. This Journey Mapping kit has been specifically designed with a hotel guest journey in mind.

HOSPITALITY - Guest Journey Map training kit to map current guest journey (excl Vat)

R2 500.00