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Generic Customer Journey Map training kit - Current Journey
Customer Journey Mapping kits are a valuable tool for CX professionals and corporate trainers looking to drive employee engagement in CX initiatives, through interactive and immersive training that drive results.
There are always two customer journeys, the first is the 'current customer journey' and the other is the future customer journey. This 'Current' Customer Journey Map Kit gives participants the opportunity to map the current customer journey and identify key touch points, pain points and obstacles that are influencing the customer buying decision either negatively or positively