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CX

STRATEGY

DESIGN

CX

STRATEGY

DESIGN

A SIMPLIFIED APPROACH TO A COMPLEX CHALLENGE

INTERACTIVE LEADERSHIP SESSIONS
CUSTOMER EXPERIENCE
THE KEY TO COMPETITIVE DIFFERENTIATION

Customer experience is the key driver of competitive differentiation for  businesses around the world and yet, many still struggle with what constitutes a great customer experience and how to implement it.

The concept of customer experience is simple, but the implementation can be challenging if the process is not clearly defined. Customer Experience doesn’t just happen, it must be designed!

Lynn Baker a Certified Customer Experience Specialist guides businesses both large and small on Customer Experience Strategic Design and implementation, including:-

 ​

CX

STRATEGY

DESIGN STAGES

 

  • DISCOVER  how current strategy is on cx     

  • DEFINE  what are current journey touch points 

  • DESIGN the ideal future customer journey

  • DEVELOP people, processes & technology to support the journey

  • DELIVER the improvements to customer journeys

  • DILIGENCE  deep dive data to measure improvements

CX Company - cx strategy design diagram.

CONNECTING

THE DOTS

OF CX

LET'S

CONNECT

If you would like to more about the Customer Experience training , please connect via the contact form, email or mobile # +27 82 457 5752

LET'S

CONNECT

If you would like to more about the Customer Experience training , please connect via the contact form, email or mobile # +27 82 457 5752

EXECUTIVE PRESENCE PTY LTD t/a CUSTOMER EXPERIENCE COMPANY   

CONTACT #  LYNN BAKER -  +27 82 457 5752   EMAIL :  lynn@cx-company.com

Sandton, Johannesburg, Gauteng, South Africa