A SIMPLIFIED APPROACH TO A COMPLEX CHALLENGE
INTERACTIVE LEADERSHIP SESSIONS
THE KEY TO COMPETITIVE DIFFERENTIATION
Customer experience is the key driver of competitive differentiation for businesses around the world and yet, many still struggle with what constitutes a great customer experience and how to implement it.
The concept of customer experience is simple, but the implementation can be challenging if the process is not clearly defined. Customer Experience doesn’t just happen, it must be designed!
Lynn Baker a Certified Customer Experience Specialist guides businesses both large and small on Customer Experience Strategic Design and implementation, including:-
TO DEVELOPING CX STRATEGY
DECIDE get Exco, Management & Employee buy-in to CX
DEFINE current journey - touch points & pain points
DESIGN ideal future customer journey
DEVELOP people, processes & technology to support
DELIVER improvements to customer journeys
DILIGENCE deep dive data to measure improvements