150335692444037 Customer Experience Strategy Design / CX Academy / Lynn Baker (CXS)

CX

STRATEGY

DESIGN

A SIMPLIFIED APPROACH TO A COMPLEX CHALLENGE

INTERACTIVE LEADERSHIP SESSIONS
CUSTOMER EXPERIENCE
THE KEY TO COMPETITIVE DIFFERENTIATION

Customer experience is the key driver of competitive differentiation for  businesses around the world and yet, many still struggle with what constitutes a great customer experience and how to implement it.

The concept of customer experience is simple, but the implementation can be challenging if the process is not clearly defined. Customer Experience doesn’t just happen, it must be designed!

Lynn Baker a Certified Customer Experience Specialist guides businesses both large and small on Customer Experience Strategic Design and implementation, including:-

 ​

6 STEPS

TO DEVELOPING CX STRATEGY

 

  • DECIDE             get Exco, Management & Employee buy-in to CX    

  • DEFINE                current journey - touch points & pain points

  • DESIGN            ideal future customer journey

  • DEVELOP          people, processes & technology to support

  • DELIVER           improvements to customer journeys

  • DILIGENCE       deep dive data to measure improvements

CX Company - cx strategy design.jpg

LET'S

CONNECT

If you would like to more about the Customer Experience Strategy design, interactive leadership sessions .....

EXECUTIVE PRESENCE PTY LTD t/a CUSTOMER EXPERIENCE COMPANY   

CONTACT #  LYNN BAKER -  +27 82 457 5752   EMAIL :  lynn@cx-company.com