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The Customer Service Game for Restaurants
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Tell me and I forget

Teach me and I may remember

Involve me and I learn

BENJAMIN FRANKLIN

WHAT IS

THE

CUSTOMER

SERVICE

GAME?

The Customer Service Game is an interactive and fun board game, specifically designed for front line staff in restaurants, cafe's and fine dining establishments. 

 

The  objective of the game is to highlight the many touch points in an end-to-end customer restaurant visit and illustrate how each and every interaction with a customer can either have a positive or negative impact on the entire customer experience.

 

Designed to simulate an end-to-end customer journey, this interactive game can be run in 30 minutes before a shift, to reinforce the key aspects of great customer experience and reinforce brand values.

WHAT IS THE 

CUSTOMER

SERVICE 

GAME BASED ON?

 

The Customer Service Game was created on the same methodology as Monopoly, the difference being that in Monopoly players either win or lose money, in the Customer Service Game players win or lose customers and the player with the most customers at the end wins - just like in business!

 

The game is built around the 6  key stages of a customer restaurant journey.

  • Meet &  Greet arrival experience

  • Hosted seating experience

  • Atmosphere experience

  • Waiter service experience

  • Food quality & price experience

  • Departure & Loyalty experience

WHERE CAN THE 

CUSTOMER

SERVICE GAME BE PLAYED?

  • EMPLOYEE TRAINING SESSIONS

  • STAFF MEETINGS

  • MORNING HUDDLES

  • COMPANY CONFERENCES

HOW IS THE

CUSTOMER

SERVICE

GAME PLAYED?

The Customer Service Game comes printed on a linen board, 10 x player pieces in different colors and a large dice.

 

Players throw a dice and move their player piece around the board. Players will land on either a ‘Happy Customer’ Unhappy Customer’ or ‘Task’ place on the board.  They are required to read the text on the place where they land and they either win or lose a customer or do a task. 

 

The player with the most customers at the end of the game Wins.......just like in business.

WHAT'S NEEDED TO PLAY 

CUSTOMER

SERVICE GAME?

The Customer Service Game box contains all the elements for up to 10 x players in one team.  Included in the box is a printed board on linen material and the dimensions are Length 1000mm x 830mm.

 

The game can be played on any table surface, from boardroom tables to round event tables and training tables.

WHAT'S

THE COST

OF THE

CUSTOMER

SERVICE

GAME?

CX Shop

DOWNLOAD

THE CUSTOMER EXPERIENCE COMPANY

RATE CARD

WATCH THE CUSTOMER

GAMES

IN ACTION

WHERE WE'VE PLAYED INTERACTIVE CUSTOMER GAMES

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SOUTH AFRICA

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DUBAI & ABU DHABI

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BOTSWANA

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LET'S

CONNECT

If you would like to more about the Customer Experience training , please connect via the contact form, email or mobile # +27 82 457 5752

EXECUTIVE PRESENCE PTY LTD t/a CUSTOMER EXPERIENCE COMPANY   

CONTACT #  LYNN BAKER -  +27 82 457 5752   EMAIL :  lynn@cx-company.com

Sandton, Johannesburg, Gauteng, South Africa