IMPLENTATION & ROLL-OUT OF CX PLAN
Designing a Customer Experience strategy is the easy part!
Managing the implementation and roll-out plan takes time, resources and constant focus on the end goal
Gone are the days when strategic implementation and task management were managed manually. The Customer Experience Company are well versed with using the latest integrated technology to assists management and team members to identify tasks and keep them on track with real-time integrated technology. Managing a Customer Experience implementation strategy has never been easier or more efficient.
PARTICIPANTS - HOD'S, MANAGEMENT & SALES & SUPPORT STAFF
Customer Journey Mapping allows participants the to get out of the head-space of being a supplier and into the head space of a being a customer.
These workshops determine the current customer journey and identify touch points and pain points and document opportunities for improvement in terms of people, processes and technology
It is not possible to successfully roll-out a comprehensive CX strategy without informing, involving and inspiring employees to buy in to the strategy and deliverer on the brand promise.
The Customer Experience Company have designed fun, interactive and immersive Customer Board Games around the customer journey and the delivery of customer service, to drive employee engagement in service delivery.