CUSTOMER
JOURNEY MAPPING
PARTICIPANTS - HOD'S, MANAGEMENT & SALES & SUPPORT STAFF
Customer Journey Mapping allows participants the to get out of the head-space of being a supplier and into the head space of a being a customer.
These workshops determine the current customer journey and identify touch points and pain points and document opportunities for improvement in terms of people, processes and technology
LET'S
CONNECT
If you would like to more about the Customer Experience Strategy design, interactive leadership sessions , please connect via the form, email or

