Customer Experience Specialist & CX Trainer| Lynn Baker

CUSTOMER EXPERIENCE SPECIALIST (CXS) (CX UNIVERSITY)

LYNN BAKER – Managing Director of The Customer Experience Company (SA) is a certified Customer Experience Specialist (CXS) (CX University) a recognised speaker, trainer and facilitator on Customer Experience and Founding Member of the Board of Directors of CXSA (Customer Experience South Africa).

Lynn consults with a wide range of clients on CX Strategy Design and customer centric culture implementation.

Qualifications & Experience include:-

Disney Quality Service course in Disney World, Florida 2006
CX Masterclass in Dubai in 2016
Customer Journey Mapping Facilitator
Disney Customer Experience Summit Disney World California 2018
Judge CX International Awards in Amsterdam in November 2018
Judge Gulf International Awards in Dubai in January 2019
‘Certified Customer Experience Specialist’ from CX University Feb 2019- (***first in South Africa)

Lynn Baker Bio

Lynn Baker LinkedIn Profile

Professional Speaker - Customer Experience Trends & Insights
The Customer Journey Game Designer & Facilitator
Certified World Class Speaking Coach
Executive Presence Consultant
Author - 'Speaking of Speaking'

During her varied business career, Lynn has worked for large corporates both locally and internationally, with a specific focus on Sales, Marketing and Customer Service.

In 2006, she attended a Disney Quality Service course at Disneyland in Florida and implemented many of their Customer Service philosophies at Montecasino Corporate Events, which she ran for 10 years. In May 2018, Lynn attended the Disney Customer Experience Summit at Disneyland in the USA and incorporates many of her learnings from there into her keynote speeches.

In 2010 Lynn completed a course with World Class Speakers in the USA, where she qualified as the only ‘Certified World Class Speaking Coach’ in Africa.

Lynn now combines her passion of Public Speaking and Customer Service by delivering fast paced and fascinating presentations on the captivating subject of Customer Experience.