CUSTOMER EXPERIENCE SPECIALIST (CXS) (CX UNIVERSITY)
LYNN BAKER - CEO CX Academy, is an international Speaker on Customer Experience, an international Judge for CX Awards and creator of the Customer Journey Game South Africa.
She has worked for corporates in UK & South Africa focusing on Sales, Marketing and Customer Service.
Qualifications & Experience include:-
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Disney Quality Service course in Disney World, Florida 2006
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CX Masterclass in Dubai in 2016
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Customer Journey Mapping Facilitator
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Disney Customer Experience Summit Disney World California 2018
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judge CX International Awards in Amsterdam in November 2018
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Judge Gulf International Awards in Dubai in January 2019
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‘Certified Customer Experience Specialist’ from CX University Feb 2019- (***first in South Africa)
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Professional Speaker - Customer Experience Trends & Insights
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The Customer Journey Game Designer & Facilitator
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Certified World Class Speaking Coach
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Executive Presence Consultant
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Author - 'Speaking of Speaking'
During her varied business career, Lynn has worked for large corporates both locally and internationally, with a specific focus on Sales, Marketing and Customer Service.
In 2006, she attended a Disney Quality Service course at Disneyland in Florida and implemented many of their Customer Service philosophies at Montecasino Corporate Events, which she ran for 10 years. In May 2018, Lynn attended the Disney Customer Experience Summit at Disneyland in the USA and incorporates many of her learnings from there into her keynote speeches.
In 2010 Lynn completed a course with World Class Speakers in the USA, where she qualified as the only ‘Certified World Class Speaking Coach’ in Africa.
Lynn now combines her passion of Public Speaking and Customer Service by delivering fast paced and fascinating presentations on the captivating subject of Customer Experience.
