LYNN BAKER – is a certified Customer Experience Specialist (CXS) (CX University) a recognised speaker, trainer and facilitator on Customer Experience and Founding Member of the Board of Directors of CXSA (Customer Experience South Africa).
Lynn consults with a wide range of clients on CX Strategy Design, customer journey mapping and employee engagement training.
Qualifications & Experience include:-
Disney Quality Service course in Disney World, Florida
CX Masterclass Dubai
Customer Journey Mapping Facilitator
Disney Customer Experience Summit Disney World California 2018
Judge CX International Awards in Amsterdam in November 2018 - 2022
Judge Gulf International Awards in Dubai in January 2019 - 2022
‘Certified Customer Experience Specialist’ CX University
During her varied business career, Lynn has worked for large corporates, with a specific focus on Sales, Marketing and Customer Experience.
In 2006, she attended a Disney Quality Service course at Disneyland, Florida and implemented many of their Customer Service philosophies at Montecasino Corporate Events, which she ran for 10 years. In May 2018, Lynn attended the Disney Customer Experience World Summit at Disneyland California and incorporates many of her learnings from there into her keynote speeches.
In 2010 Lynn completed a course with World Class Speakers in the USA, where she qualified as the only ‘Certified World Class Speaking Coach’ in Africa.
Lynn now combines her passion of Public Speaking and Customer Service by delivering fast paced and fascinating presentations on the captivating subject of Customer Experience.