The Customer Service Game for Restaurants
Tell me and I forget
Teach me and I may remember
Involve me and I learn
BENJAMIN FRANKLIN
WHAT IS
THE
CUSTOMER
SERVICE
GAME?
The Customer Service Game is an interactive and fun board game, specifically designed for front line staff in restaurants, cafe's and fine dining establishments.
The objective of the game is to highlight the many touch points in an end-to-end customer restaurant visit and illustrate how each and every interaction with a customer can either have a positive or negative impact on the entire customer experience.
Designed to simulate an end-to-end customer journey, this interactive game can be run in 30 minutes before a shift, to reinforce the key aspects of great customer experience and reinforce brand values.
WHAT IS THE
CUSTOMER
SERVICE
GAME BASED ON?
The Customer Service Game was created on the same methodology as Monopoly, the difference being that in Monopoly players either win or lose money, in the Customer Service Game players win or lose customers and the player with the most customers at the end wins - just like in business!
The game is built around the 6 key stages of a customer restaurant journey.
-
Meet & Greet arrival experience
-
Hosted seating experience
-
Atmosphere experience
-
Waiter service experience
-
Food quality & price experience
-
Departure & Loyalty experience
WHERE CAN THE
CUSTOMER
SERVICE GAME BE PLAYED?
-
EMPLOYEE TRAINING SESSIONS
-
STAFF MEETINGS
-
MORNING HUDDLES
-
COMPANY CONFERENCES
HOW IS THE
CUSTOMER
SERVICE
GAME PLAYED?
The Customer Service Game comes printed on a linen board, 10 x player pieces in different colors and a large dice.
Players throw a dice and move their player piece around the board. Players will land on either a ‘Happy Customer’ Unhappy Customer’ or ‘Task’ place on the board. They are required to read the text on the place where they land and they either win or lose a customer or do a task.
The player with the most customers at the end of the game Wins.......just like in business.
WHAT'S NEEDED TO PLAY
CUSTOMER
SERVICE GAME?
The Customer Service Game box contains all the elements for up to 10 x players in one team. Included in the box is a printed board on linen material and the dimensions are Length 1000mm x 830mm.
The game can be played on any table surface, from boardroom tables to round event tables and training tables.
WHAT'S
THE COST
OF THE
CUSTOMER
SERVICE
GAME?
WATCH THE CUSTOMER
GAMES
IN ACTION
WHERE WE'VE PLAYED INTERACTIVE CUSTOMER GAMES
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SOUTH AFRICA
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DUBAI & ABU DHABI
CX GAME
SAUDI ARABIA
CX GAME
BOTSWANA